At Yor Tea, we are dedicated to providing a seamless and efficient shopping experience for our valued customers and business partners. Our Shipping Policy outlines the details of how we handle shipping, delivery, and related matters. By making a purchase on our website or mobile application, you agree to the terms and conditions described in this policy.
*Shipping Methods and Timelines:*
1. *Domestic Shipping:* We offer shipping services within India. Orders are usually processed within 3 business days of receiving payment. Once your order is processed, it will be shipped via transport service. Estimated delivery times range from 3 to 12 business days, depending on your location and chosen shipping method.
2. *International Shipping:* For international orders, shipping times may vary due to customs processing and local delivery services. Please allow 2 to 4 weeks for delivery, depending on your location and chosen shipping method.
*Shipping Costs:*
Shipping costs are calculated based on your location, the weight of the products, and the chosen shipping method. The shipping cost will be displayed during the checkout process before you finalize your order.
*Order Tracking:*
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the status of your shipment. This allows you to monitor the progress of your delivery and estimate its arrival date.
*Delivery Address:*
Please ensure that you provide accurate and complete delivery information when placing your order. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
*Shipping Delays:*
While we make every effort to ensure timely delivery, please note that factors beyond our control, such as weather conditions, customs clearance, or unforeseen events, may lead to shipping delays. We appreciate your understanding in such situations.
*Shipping Restrictions:*
We currently offer shipping to most locations within India and select international destinations. However, please be aware that there may be certain areas or countries where we are unable to provide shipping due to legal restrictions or logistical challenges.
*Damaged or Lost Shipments:*
In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible. We will work to resolve the issue and ensure that you receive a satisfactory solution.
*Customs and Duties:*
For international orders, please be aware that your shipment may be subject to customs duties, taxes, or fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
*Returns Due to Shipping Issues:*
If your order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for reshipment. Additional shipping charges may apply. If you decide to cancel the order instead, please refer to our Return Policy for more information on returns and refunds.
*Contact Us:*
If you have any questions, concerns, or special shipping requests, please don't hesitate to contact our customer support team at yorcare@yortea.com. We are here to assist you and ensure that your shipping experience with Yor Tea is a positive one.
By making a purchase with Yor Tea, you acknowledge and agree to the terms outlined in this Shipping Policy. We are committed to providing reliable and transparent shipping services to enhance your shopping experience.