At Yor Tea, we value your satisfaction and strive to provide you with high-quality products. Our Return Policy outlines the procedures, eligibility criteria, and guidelines for returning products purchased from our website or mobile application. Please review this policy carefully to understand your rights and responsibilities regarding returns and refunds.
*Eligibility for Returns:*
We understand that circumstances may change, and you may need to return a product. To be eligible for a return, the following conditions must be met:
1. *Unsold Products (Business Partners Only):* Business partners may return unsold products within 30 days from the date of purchase. The products must be in their original, unopened packaging and in unused condition.
2. *Defective or Damaged Products:* If you receive a product that is defective or damaged, please contact our customer support within 5 days of receiving the order. We will work with you to arrange a return or replacement.
*Initiating a Return:*
To initiate a return, follow these steps:
1. *Contact Customer Support:* If you are a business partner returning unsold products or a customer with a defective/damaged item, contact our customer support team at yorcare@yortea.com. Provide your order number, details about the product, and the reason for the return.
2. *Return Authorization:* Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the product. Please ensure that the RA number is clearly marked on the return package.
*Return Process:*
1. *Packaging:* Pack the product securely in its original packaging (if applicable), along with all accessories, manuals, and any included items.
2. *Shipping:* Ship the product back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or damage.
3. *Return Address:* Ship the product to the following address: Yor Tea Returns 504, AKSHAR STADIA, behind GURUDWARA, West End Park, Thaltej, Ahmedabad, Gujarat 380059
*Refund or Replacement:*
1. *Unsold Products (Business Partners Only):* Once we receive and inspect the returned unsold products, a refund will be processed. Please allow 10 business days for the refund to be reflected in your account.
2. *Defective or Damaged Products:* If the returned product is confirmed to be defective or damaged, we will offer you the choice of a replacement or a full refund, including return shipping costs (if applicable).
*Non-Eligible Returns:*
1. *Used or Opened Products:* Products that have been opened, used, or are not in their original condition are not eligible for returns.
2. *Non-Defective Products:* If a product is returned that is not defective or damaged, and it meets the return eligibility criteria, a restocking fee may apply.
*Additional Information:*
1. *Refund Method:* Refunds will be issued using the same method of payment used for the original purchase.
2. *Processing Time:* The time taken to process returns, inspections, and refunds may vary. We will strive to process returns as promptly as possible.
3. *Communication:* We will keep you updated on the status of your return and provide you with relevant information throughout the process.
*Contact Us:*
If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer support team at yorcare@yortea.com. We are here to assist you and ensure a smooth return experience.
By making a purchase with Yor Tea, you acknowledge and agree to the terms outlined in this Return Policy. We appreciate your trust in our products and services and are committed to providing fair and transparent return procedures.